Customer Service

Hills will always acknowledge our customer concerns and requests. We will listen and act on these issues accordingly. At Hills we treat our customers as we would wish to be treated ourselves. Hills will endeavour by all means possible to resolve issues within an acceptable timescale. Our service team are trained to be sympathetic and understanding to our customers, regardless of the level of the concern.

Hills will listen and take appropriate action to all customer care issues in a courteous, helpful manner. We are dedicated to providing excellent value and service to our customers. We deliver our commitment to quality service through active co-operation with our suppliers, our staff and our customers. We will work with skilled craftsmen and our suppliers to ensure a speedy and fair resolution to all our customers' complaints and concerns.

We will endeavour to give as much information as possible to the customer with regard to the issue that may have led to a standard of service that is not up to Hills expectations.